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Report Phone or Network Trouble

NOTE: Requests for new services, or service change requests, must be submitted by your TAM.

My Name:

Preferred Contact:

Where is this issue seen? ON campus (Durham)
OFF campus

Which device(s) are giving you trouble?

enter device MAC...

No devices retrieved for '3.95.131.208'.

Nature of Issue unable to get a network connection
network performance issue
resource access issue
other

What type of device is having trouble? computer / laptop
tablet / phone
other

Nature of Issue cannot "see" the UNH-Networks (UNH-Public, UNH-Secure, Eduroam)
can "see" UNH-Public, but not connect
can "see" UNH-Secure, but not connect
can connect to UNH-Public, but are stuck on this page
device is online, but unable to reach certain services or perform certain actions
network performance issue

Nature of Issue a resource is unreachable
cannot install the Pulse Secure VPN client

losing connectivity to the Pulse Secure VPN client

Pulse Secure VPN Client stays connected, but losing connectivity to applications

Please attach your VPN Pulse Log:

Phone # w/issue - -

Nature of Issue static
low volume
no dialtone
voicemail
other please describe the issue up above

Location where you are seeing the issue:

Building:

Floor: Room: Jack:

Do the device(s) work in other locations on campus? yes, the device(s) work elsewhere on campus
no, the device(s) don't work elsehere on campus
not sure if the device(s) would work elsewhere

UNH Telecommunications